Holly Kornachuk Insurance Agency - M.I Office

Thank you for your services in getting phones and internet taken care of. I so appreciated the quality of work that John Meadows did for us. He went above and beyond to make sure things were arranged nicely for me. I wanted to give a “shout out” John’s way for being such a great help during my office move.

KML Computer Services
5 / 5 stars
C. Curtis Financial Group - M.I Office

I wanted to send along a note of thanks for the tremendous job your firm is doing at keeping our computers in top notch working order. Recently I was having trouble with a software program lagging terribly. I would go to clear something on the calendar within the program and would have to wait for up to 40 seconds for it to delete the item. Dan came in the next day and cleared everything up and now I can clear items lightning fast.

Just today, I was having trouble getting my printer to print and couldn’t figure out why. I called your tech Dan and 30 minutes later he was on the phone with me, tied into my desktop and had me working in no time.

I would highly recommend KML to any other firm. You are worth every penny. When out computers aren’t working we are losing money! Glad you are there to keep us running smooth and providing such quick help in emergencies.

KML Computer Services
5 / 5 stars
Orthopedic Institute of Michigan - M.I Office

I have had the pleasure of working with KML for several years to protect our physicians and our practice. Since we have started working with KML we have been able to completely trust that our patient information is safe and protected.

KML and staff have proven themselves to be professional, knowledgeable, reliable, and extremely efficient. They have made our company feel very secure in their abilities to provide excellent services in a prompt manner. They are certainly a company that lives up to their words. Having a company that we can count on is equally as valuable as reducing cost.

In conclusion, I would highly recommend the KML Computer Services as an incredible asset to your own company. I have nothing but the utmost respect and gratitude for the staff. If you have the opportunity to work with this company, please trust that you will benefit from the time you invest with them.

Practice Manager
KML Computer Services
5 / 5 stars
Richmond Hill Oral Surgery - S.C Office

KML has proven to be the real experts in their field. They have employed technology that connects my two offices flawlessly, allowing us to maintain all aspects of our practice no matter the location.. We are very comfortable with KML watching over our IT environment and they have proven to be quick, courteous, and knowledgeable. Our patient data and documents are secure, backed up, and easily restored if need be. I highly recommend KML to anyone who is looking to take the worry out of dealing with computer issues and wants to concentrate at what they do best.

KML Computer Services
5 / 5 stars
Brookside Properties - M.I Office

Why and how do you use KML? How did you find us or did we find you?

”My organization has worked with KML for years, starting long before I came to work here. KML provides services to all of our remote locations, our corporate location, and even the home offices of each of our owners. KML has worked with us cooperatively in a variety of manners – they have been responsive when we want to 'call the shots' and they have been proactive when they saw that we could take our business to the next level. They have always held our hand through troubleshooting PC, printer, phone, cable and internet problems and they have always given us step by step support when we step forward with our technology.”

Has there been a particular time KML has helped your business that you would like to reflect on now?

”For years KML proposed taking our company server to a cloud based system. With remote sites, we were constantly juggling data and losing or duplicating information. After a few changes in management and are more open-minded and forward thinking group internally, we finally took KML’s advice and are almost done going to the cloud. We have a good amount of organization to overcome ourselves, but KML has provided a transition that is comfortable and has also provided a method for us to follow regarding file organization.”

What is your favorite service or product that KML has to offer?

”KML responds to our 'fires' immediately and gives the extra time and effort to make sure we are always up and running. That’s priceless in business. Not to mention, we just enjoy having them in our offices and working with them!”

How would you rate your experience with KML thus far?

”I’d give KML 5 stars. We aren’t always the easiest client to work with and they still respond to us and each of our requests timely and effectively.”

HR Manager
KML Computer Services
5 / 5 stars
Thomas Brady & Associates – Boston, MA Office

“KML has been with us from the day we opened our business 11 years ago.”

“I was struggling with having 5 locations that I needed access to and Mark made this so easy for me. I don’t know that we could find just any other IT company that could handle our Multi-City offices as seamlessly as KML has.”

“Our recent move in Boston was stressful enough and I didn’t need one more thing to worry about. Luckily, KML came in over the weekend and moved everything from one office to the other with no issues. I came in Monday morning to business as usual. I couldn’t ask for more.”

KML Computer Services
5 / 5 stars
Engle & Volkers – S.C Office

What is your favorite offering or service that KML provides?

“Paper Space, it puts my desktop directly in the cloud so I can access it from anywhere using any device.”

“I am so happy with the work they have done and using Paper Space because it keeps my workflow consistent and accessible at all times.”

Leah proudly stated, “KML is cost effective and most of all, they make things so simple. I would recommend that any business professional look to KML for innovative IT solutions. I am very impressed by the responsiveness KML provides for all of our business technology needs.”

KML Computer Services
5 / 5 stars
Fabco – M.I Office

“Chip and the KML team have an enormous amount of I/T knowledge, as well as historical insight and the ability to respond very quickly and collaboratively. High quality service with quick response time is of the utmost importance to us as we are a small I/T group operating on a tight budget.”

“A new favorite service that KML provides directly is Screen Connect (providing remote login to computers), as it boot quickly and really saves time with users.  The Connect Wise ticketing system also allows anyone to seamlessly and easily submit an incident and log a trouble ticket and get a response quickly. Escalation and e-copy functions are automatic. Normal turn-around time is quick and most issues are resolved on the first call (FCR).”

I also find the IntelleSYNC (Trademark) product to be cost effective and easy to use for file sharing and an FTP, secured replacement program. Fabco is ITAR compliant and cannot be hosted on a public facing hosted platform.  We are constrained to the USA for proximity of all data and servers, so,IntelleSYNC offers a perfect cloud hosted solution costing significantly 10 times less than some alternative options such as SharePoint or Office 365.

Dave, how would you rate KML?

“I would rate KML a 10, no question”.

Dave also stated that a normal IT budget in his industry is about 5-6% of gross sales revenues, but using the KML services, we are able to operate at half the industry normal rate. “Using KML instead of having our own in house help desk and infrastructure resources has saved Fabco many thousands of dollars over the years”.

Senior Information Technology Manager
KML Computer Services
5 / 5 stars

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