How to Contact KML for Support

KML provides a variety of support services to our clients – via telephone, email, remote control and onsite. Our Help Desk & Support Team is available during regular business hours of 8AM – 5PM, Monday through Friday (excluding holidays), and by appointment.

  • Telephone - Call the KML Helpdesk at 248-735-1952 or 866-KML-IT99. If your company has an IntelleManage support contract in place, be sure to use that option to receive priority response.
  • Email - Email your support issue to support@kmlcs.com. Include as much information as possible such as error message or a screen print.
  • Website - Open your web browser to www.kmlcs.com and then select “Contact Us” in the upper left corner. Fill in the fields as indicated.
  • Customer Portal - Open your web browser to www.kmlcs.com and select “Support Portal” from the menu on the left. If you do not have a login, email your account manager to request one.

Some things to know that will help you communicate with KML

  • KML uses an automated ticketing system. The ticketing systems takes service level agreements, contracts and resource assignment into account to best serve your needs.
  • Always get a ticket number, if you were not given a ticket number either verbally or via email, it is quite possible that your concern has not been properly logged in our system.
  • Avoid calling our technicians directly to open new issues. Our technicians are very busy and will not always be able to give your issue immediate attention.
  • To inquire or add information to an existing issue simply reply to the email you received from “KML Support”. The assigned technician will be notified immediately with this. There is no need to copy the technician on this email.
  • Sending emails direct to our technicians should be avoided, we want to make sure that a ticket is opened, and new information is logged in the ticket properly.
  • Submit To-Do List items and non-critical support requests via email. You can still do so in the evenings and on weekends, but please be aware that those email requests will be looked at the next business morning.
  • For business critical situations, please call our office – whether it be during normal business hours or off-hours.